In December 2012 the Administrative Office of the Pennsylvania Courts (AOPC) received the first CITOC Innovation Award. Their submittal – Implementation of Microsoft CRM, SharePoint, and MS SQL Server Reporting Services – highlighted the PA Courts use of Microsoft’s Customer Relationship Management (CRM) software (Dynamics) as a platform for rapid development of internal projects. While CRM is typically focused on sales organizations and marketing campaigns, AOPC took advantage of Dynamic’s role-based paradigm to build “person” based applications.
AOPC will share a specific application built for their Interpreter Staff in three short months. They will also provide an overview of a solution built for litigation staff that was deployed in 3 weeks. In addition to speed, they will discuss other benefits of this platform and the types of skills required to build and support applications.